Everything you need to know about the product and billing.
What areas are covered under the Basic Cleaning service?
This service covers all rooms in your house, including kitchens, bathrooms, living areas, and bedrooms. It ensures that every surface, from floors to countertops, is thoroughly cleaned and sanitized.
End-Of-Tenancy Cleaning: What does it include?
This service includes a detailed cleaning of all rooms, focusing on eliminating dust, dirt, and any remnants left by previous occupants. It ensures the property is spotless for new tenants or owners.
What is your cancellation policy?
We understand that things change. But we ask to cancel at least 48 hours in advance. otherwise we charge a 50% of the cleaning price. You can give us a notice via email or a phone call.
Do I need to provide my cleaning supplies?
Our experts have everything they need to clean the entire apartment and meet your special needs. We use professional supplies harmless for kids and animals. Upon request, we can also use your supplies.
How do you count bathrooms?
If the room with the toilet is separate from the one with the bathtub or shower, they are still counted as one bathroom. One shower/bathtub and 2 toilets will be counted as 1.5 bathrooms. If you have two baths or two toilets, that counts as two bathrooms.
How often should I get a Deep Cleaning?
It depends on how much cleanliness is important to you. You can order it every month, but our recommendation to always keep your home fresh is 2-3 times per year or before child birth or a party.
What cleaning products do you use?
We use high-quality, time-tested and eco-friendly cleaning products. We care about providing a healthy home environment.
How do you hire cleaners?
Gleaming Company’s internal security service is responsible for the first stage of screening and selection, which checks cleaners according to external criteria, examines criminal records, bad credit history and previous jobs.
The next stage of selection is training, lectures, where we tell about all the nuances and subtleties of cleaning (cleaning techniques and methods, proper zoning of the cleaning area, use of relevant detergents).
What if I am not satisfied with the quality of cleaning?
We will find the solution as quickly as possible. If you can take pictures, please do it and send them to our email or our social media accounts. You will get a response immediately, and we will start working on a solution right away.
We accept criticism and make sure to fix our mistakes to become better for our customers.
In what case can the prices change?
We offer a flat rate. But we calculate them based on the set of services that we provide and the approximate time spent on them. For instance, fridge cleaning always costs 20E, even if it takes an hour and a half to wash it. But the price for cleaning of a one-room apartment is based on approximately three hours of work. If it takes five hours, we can ask you to pay more, warning you and running it by you first.
If you book an appointment on the website, you will see the approximate time of the cleaning on the right, and our agents will also inform you of it on the phone. If we need some 40 minutes of extra time, the price will not change. If it takes more time, we will tell you as soon as we can that the price will change. This usually happens at the very beginning of the cleaning. Extra time costs €35 per hour. If the cleaning takes more time through our own fault, you will not be charged more.
In an absolute majority of cases, the price will not change.
